Shipping & Returns

Thank you for choosing Ambrèe Collection. We are committed to creating a fragrance experience centred around quality, performance and thoughtful craftsmanship.

Our fragrances are inspired by well-known scent profiles and are independently created by Ambrèe Collection. While we aim to capture the character and experience of the fragrances that inspire our collection, our products are not exact reproductions and individual scent perception may vary.

We want you to feel confident when shopping with us. Please read our Shipping & Returns Policy below before placing your order.

Shipping

Ambrèe Collection currently ships throughout Australia.

Shipping costs are calculated at checkout based on your delivery address and the shipping service available for your order.

Due to the nature of fragrance products and applicable carrier requirements, shipping methods and delivery timeframes may vary depending on your location.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Delivery timeframes provided by the carrier are estimates and may be affected by circumstances outside our control, including carrier delays, public holidays, weather events and other disruptions.

Please ensure that your delivery address is complete and correct before submitting your order. Ambrèe Collection is not responsible for additional delivery costs resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us because it could not be delivered or was not collected, additional shipping charges may apply if you would like the order to be resent.

Where a refund is approved for an order that has already been dispatched, original shipping charges are generally non-refundable unless required otherwise under Australian Consumer Law.

Defective, Faulty or Damaged Items

We take the quality of our products seriously. If you receive an item that is faulty, damaged, defective or otherwise does not meet the consumer guarantees provided under Australian Consumer Law, please contact us as soon as reasonably possible.

Your rights under Australian Consumer Law are not limited by this policy.

Depending on the circumstances and whether the problem is considered minor or major, you may be entitled to a repair, replacement, refund or another remedy in accordance with Australian Consumer Law.

Please note that personal fragrance preference, differences in how a fragrance develops on individual skin, or simply disliking a scent does not by itself mean that a product is faulty.

Lost or Delayed Orders

If your order has not arrived within the carrier's estimated delivery timeframe, please contact us at hello@ambreecollection.com.

We will review the tracking information and, where appropriate, contact the relevant carrier to investigate the delivery.

Please allow the carrier's estimated delivery period to pass before reporting an order as potentially lost.

Change of Mind

Due to the personal nature of fragrance products, Ambrèe Collection does not offer refunds or exchanges for change-of-mind purchases, except where required by Australian Consumer Law.

Change of mind includes selecting the incorrect fragrance, deciding you no longer want the product, receiving the same or a similar product as a gift, or dissatisfaction based solely on personal scent preference.

Fragrance can smell different from person to person depending on factors such as skin chemistry and individual scent perception. We encourage customers to carefully review the fragrance description and notes before purchasing.

This change-of-mind policy does not affect any rights you may have under Australian Consumer Law.

Applying for a Return

If you believe your product is faulty, damaged or otherwise eligible for a return, please contact us at hello@ambreecollection.com before returning the item.

Please include your order number, full name, contact details, a description of the issue and clear photographs or videos where relevant.

Our team will review your request and provide return instructions if your return is approved.

Please do not send a product back to us without first contacting Ambrèe Collection.

Products returned to us may be inspected before a refund, replacement or other remedy is provided. We reserve the right to decline a change-of-mind return or a return relating to damage caused by misuse, subject always to your rights under Australian Consumer Law.

Where we approve a return, we ask that the product be sent back within 14 days of receiving return authorisation, unless otherwise agreed or where a different timeframe is required under Australian Consumer Law.

Questions?

For assistance with shipping, delivery or returns, please contact Ambrèe Collection at hello@ambreecollection.com.