Privacy Policy

Last updated: 16 September 2026

Ambrèe Collection operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Ambrèe Collection is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or complete another transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.

• Financial information, including payment card information, transaction details, form of payment, payment confirmation and other payment-related details.

• Account information, including your username, password, preferences and settings.

• Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange or cancel, as well as information about previous transactions.

• Communications with us, including information you provide when contacting Ambrèe Collection or submitting a customer support enquiry.

• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.

• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, contact us or otherwise provide us with your personal information.

• Automatically through the Services, including information collected from your device when you use our website or Services and through cookies and similar technologies.

• From our service providers, including providers that enable technology, payment processing, fulfilment, shipping, analytics or other services on our behalf.

• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Ambrèe Collection and the Services, we may use your personal information for the following purposes:

Providing, Tailoring and Improving the Services. We use your personal information to provide the Services, process payments, fulfil orders, remember preferences, process purchases, returns, exchanges or other transactions, manage customer accounts, arrange shipping and delivery, provide customer support and improve your overall shopping experience.

Marketing and Advertising. Where permitted, we may use your personal information for marketing and promotional purposes, including sending marketing or promotional communications by email, text message or other channels and displaying advertisements for products or services that may be relevant to you.

Security and Fraud Prevention. We may use personal information to provide a secure shopping and payment experience and to detect, investigate or take action regarding suspected fraudulent, illegal, unsafe or malicious activity. If you create an account, you are responsible for keeping your account credentials secure and should not share your password or access details with others.

Communicating with You. We use personal information to respond to enquiries, provide customer support, communicate information about orders or accounts and maintain our relationship with you.

Legal Reasons. We may use personal information where necessary to comply with applicable laws, respond to valid legal processes or government requests, resolve disputes, enforce our terms and policies, or protect our rights and the rights of our customers and others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and in accordance with this Privacy Policy. This may include:

• Shopify, service providers, vendors and other third parties that perform services on our behalf, such as payment processing, IT services, data analytics, customer support, cloud storage, fulfilment and shipping.

• Business and marketing partners that assist us in providing marketing or advertising services, where permitted by applicable law.

• Third parties where you direct us, request us or otherwise consent to the disclosure of your information, such as delivery providers or services connected through social media integrations.

• Our affiliates or entities within our corporate group, where applicable.

• Parties involved in a business transaction, such as a merger, acquisition, restructuring or sale of assets.

• Government authorities, regulators, courts or other parties where disclosure is necessary to comply with legal obligations, respond to lawful requests, enforce our policies or protect our rights or the rights of others.

Relationship with Shopify

The Ambrèe Collection website and online store are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services to provide and improve the Services.

Information you submit through our online store may be transmitted to and shared with Shopify and other service providers, including providers located in countries outside the country in which you reside.

We may also use Shopify features that incorporate information obtained through interactions with our store, Shopify and other merchants. In certain circumstances, Shopify is responsible for its own processing of your personal information.

You can learn more by reviewing the Shopify Consumer Privacy Policy and, where applicable, manage certain privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not operated or controlled by Ambrèe Collection, you should review that website’s privacy policy, security practices and terms and conditions.

We are not responsible for the privacy, security, accuracy or reliability of third-party websites or platforms.

Information you choose to make public or semi-public through third-party platforms, including social networking platforms, may also be visible to other users of those platforms.

The inclusion of a third-party link on our website does not necessarily imply endorsement of that third party or its content.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details below to request its deletion.

Security and Retention of Your Information

We take reasonable measures to protect personal information; however, no security measure or method of transmission over the internet is completely secure. We therefore cannot guarantee absolute security.

We recommend that you do not send sensitive or confidential information through unsecured communication channels.

The period for which we retain personal information depends on factors including whether the information is required to maintain an account, provide the Services, fulfil legal or regulatory obligations, resolve disputes or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live and the laws that apply to you, you may have certain rights relating to your personal information. These rights are not absolute and may apply only in certain circumstances.

These may include:

• Right to Access or Know. You may have the right to request access to personal information we hold about you.

• Right to Delete. You may have the right to request deletion of certain personal information we maintain about you.

• Right to Correct. You may have the right to request correction of inaccurate personal information.

• Right to Portability. In certain circumstances, you may have the right to receive a copy of personal information we hold about you or request that it be transferred to another party.

• Managing Communication Preferences. You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in those emails. Even if you unsubscribe from promotional communications, we may continue sending non-promotional communications relating to your orders, account or transactions.

You may exercise applicable rights by contacting us using the details below.

We will not discriminate against you for exercising applicable privacy rights. We may need to verify your identity before processing a request where permitted or required by law.

Complaints

If you have a complaint about how Ambrèe Collection handles your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to lodge a complaint with an applicable privacy or data protection authority.

International Transfers

We and our service providers may transfer, store and process personal information outside the country in which you live.

Where applicable law requires safeguards for international transfers of personal information, appropriate recognised transfer mechanisms may be used.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

When we update this Privacy Policy, we may post the revised version on this website and update the “Last updated” date. Where required by applicable law, we will provide additional notice.

Contact

If you have any questions about Ambrèe Collection’s privacy practices or this Privacy Policy, or would like to exercise any rights available to you, please contact us at:

Ambrèe Collection

Email: hello@ambreecollection.com

Website: ambreecollection.com.au